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Our Practice
Scheduling and Appointments Routine appointments may be scheduled during your visit. We make every effort to accommodate acute visits within 24 hours. For same day appointments we do suggest calling in the morning whenever possible. We also have extended hours on Wednesdays and Thursdays. Emergencies In the event of a medical emergency please call 911! If you have an urgent question after hours, our answering service will direct your call to the provider on call. Prenatal Conferences We realize new parents have questions, lots of them! We're happy to schedule a 20 minute consultation for parents to-be to answer questions regarding our practice and what to expect the first few days of your baby's life. Phone Messages Phone: 571-248-0167 Fax: 571-248-0173 We do not utilize a convoluted telephone system designed to frustrate you. The phone rings, we pick it up. If all lines are busy you'll get voicemail and an actual human will return your call. If a majority of our patients decide they do indeed want to have to push 7 prompts to get to a person we'll consider it, but don't count on it. Prescription Refills We utilize e-prescribing, this allows us to quickly and efficiently manage your refill requests, check your insurance company's formulary and any possible drug interactions with medications other providers may have prescribed for you in a matter of moments. We request that for routine refills you please CALL YOUR PHARMACY first. Many practices now charge for call-in requests for routine medications, we do not- however due to the overwhelming number of calls for routine refills we have instituted a "pharmacy first" policy and request you help us by calling them first. Forms We require 3 business days for completion of forms. For any forms other than DMV Parking forms, High School sports clearance and school related physicals a $35.00 fee will be charged. Referrals and Pre-Authorizations If your insurance requires a referral or pre-authorization to see a specialist or schedule a procedure, please call the office prior to scheduling. Referrals and authorizations require 2 business days to process in our office. Insurance companies all have their own processing criteria and THEIR own time limits that we cannot control. A call from the specialist's office during your appointment may leave you with a large financial responsibility - so please plan ahead. Please be aware that depending on your insurance, you may need a primary care referral even for test ordered by a specialist. We want to do everything possible as your medical home and to insure you have access to any and all specialty care needed. But we need your help - so please make sure you are familiar with the guidelines of your particular insurance policy. Insurance: We bill participating insurance companies as a courtesy to you. You are expected to pay your deductible and copayments at the time of service. If we have not received payment from your insurance company within 45 days of the date of service, you will be expected to pay the balance in full. We do not bill secondary insurance companies, with the exception of Medicare Secondary claims and Tricare, as required by law. If you need assistance or have questions, please contact our billing service between 9:00 am and 4:00 PM, Monday through Friday at 703-978-0015. |
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