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Location



15195 Heathcote Blvd, Suite 330
Haymarket, VA 20169
Phone: 571-248-0167
Fax: 571-248-0173
Map/Directions
 
Hours
Mon, Tue & Fri 8:00 a.m. to 5:00 p.m.
Wed, Thurs 8:00 a.m. to 7:00 p.m.
 
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Our Practice
 
Scheduling and Appointments
Routine appointments may be scheduled during your visit. We make every effort to accommodate acute visits within 24 hours. For same day appointments we do suggest calling in the morning whenever possible. We also have extended hours on Wednesdays and Thursdays.
 
Emergencies
In the event of a medical emergency please call 911! If you have an urgent question after hours, our answering service will direct your call to the provider on call.
 
Prenatal Conferences
We realize new parents have questions, lots of them! We're happy to schedule a 20 minute consultation for parents to-be to answer questions regarding our practice and what to expect the first few days of your baby's life.
 
Phone Messages
Phone: 571-248-0167
Fax: 571-248-0173
 
We do not utilize a convoluted telephone system designed to frustrate you. The phone rings, we pick it up. If all lines are busy you'll get voicemail and an actual human will return your call. If a majority of our patients decide they do indeed want to have to push 7 prompts to get to a person we'll consider it, but don't count on it.
 
Prescription Refills
We utilize e-prescribing, this allows us to quickly and efficiently manage your refill requests, check your insurance company's formulary and any possible drug interactions with medications other providers may have prescribed for you in a matter of moments. We request that for routine refills you please CALL YOUR PHARMACY first. Many practices now charge for call-in requests for routine medications, we do not- however due to the overwhelming number of calls for routine refills we have instituted a "pharmacy first" policy and request you help us by calling them first.
 
Forms
We require 3 business days for completion of forms. Please have the pertinent patient information completed before you bring it to the office so we can make sure a complete copy of the form is in your chart.
 
Referrals and Pre-Authorizations
If your insurance requires a referral or pre-authorization to see a specialist or schedule a procedure, please call the office prior to scheduling. Referrals and authorizations require 2 business days to process in our office. Insurance companies all have their own processing criteria and THEIR own time limits that we cannot control. A call from the specialist's office during your appointment may leave you with a large financial responsibility - so please plan ahead. Please be aware that depending on your insurance, you may need a primary care referral even for test ordered by a specialist. We want to do everything possible as your medical home and to insure you have access to any and all specialty care needed. But we need your help - so please make sure you are familiar with the guidelines of your particular insurance policy.
 
Insurance:
We bill participating insurance companies as a courtesy to you. You are expected to pay your deductible and copayments at the time of service. If we have not received payment from your insurance company within 45 days of the date of service, you will be expected to pay the balance in full.
 
We do not bill secondary insurance companies, with the exception of Medicare Secondary claims and Tricare, as required by law.
 
If you need assistance or have questions, please contact our billing service between 9:00 am and 4:00 PM, Monday through Friday at 540-349-0814.
 
Annual Administration Fees:
As most of our established patients know, we instituted an annual administration fee for certain non covered services such as completion of forms, letters for workplace or for insurance purposes, transferring records to another physician, mailing letter and copies of labs or study results, processing referrals outside of an office visit, or after hours phone services. Providing these services adds a substantial cost to our practice in terms of time and resources spent by our staff. So, in order to cover our practice's cost for providing these services we have either a very nominal Annual Fee of $15.00 per individual, or $40.00 for multiple siblings, or combined parents and dependent children, or the option to pay for these services on an as needed basis.
 
FAQs (Frequently Asked Questions) on our Administration Fee
 
"Do I have to pay this?"
No. You have a choice: Pay the fee up front, or pay individual service charges as they come up. If you come once a year and never need anything else, you may want to skip the fee. For people who utilize these services frequently it would be most likely more effective to pay the annual fee.
 
What is this fee for?"
See the 2014 list of fees. This one-time fee covers all those services insurance doesn't pay for. Examples: forms, secure email, electronic prescriptions, re-processing lost lab orders, re-processing referrals, prescriptions or lost forms, records requests, and refills requested after hours. Staff time, postage and supplies represent a substantial cost annually, which insurance reimbursement for visits doesn't cover
 
"I never heard of this. Have other doctors done this?"
Yes. Many practices have done this and had good acceptance from patients. Some area doctors now refuse to mail or call test results; everything must happen at office visits. We want to provide convenient services for our patients, but financial realities dictate that we must charge a nominal fee for convenience.
 
"Don't you get paid for this by my insurance and copays?"
No. That is what "non-covered" means. Physician organizations assert that primary care doctors should be paid for the extra work of coordinating care, but insurers do not reimburse for any additional care beyond a face to face visit. Some doctors have changed to a subscription model of care, and charge patients $1500 a year or more for the same availability, time and care that we provide for what insurance pays. We ask only a nominal fee to offset extra costs which have skyrocketed over the last 3 years.
 
"Why are you asking for payment in advance?"
Staff time to repeatedly bill patients for small fees costs us more than the service we provided. This way we get paid once, it saves us billing costs, and it saves the average patient who asks for a few extra services each year.
 
"Do I have to pay this?"
No. You have a choice: Pay the fee up front, or pay individual service charges as they come up. If you come once a year and never need anything else, you may want to skip the fee. For people who utilize these services frequently it would be most likely more effective to pay the annual fee.
 
"Does this cover missed appointment fees?"
No, because that's in-office time that could not be used for another patient that needed to be seen.
 
"I can't afford this. Can I still be your patient?"
Of course. But if we do provide extra services, you will still be responsible for individual fees for those services, and we can arrange payment plans if necessary.
 
Patient Services
Copy of medical records $25.00
 
After Hours Refill Requests
(via our answering service)
$25.00
 

Mailed Referrals $5.00
 
Completion Of Forms
Disability $25/$50 over 10 pgs
 
Insurance $25/$50 over 10 pgs
 
Workman's Compensation $25/$50 over 10 pgs
 
FMLA, Medical LOA, Soc. Security $25/$50 over 10 pgs
 
Forms for assisted living facility $25/$50 over 10 pgs
 
Adoption Forms $50
 
Dictated/typed detailed letter $50
 
School/Camp Forms $15
 
Miscellaneous forms required by an employer $10
 
Patient Portal
The patient portal is NOT for emergencies!! Please call 911 if you think you have a life-threatening emergency. You must be 18 years or older to use the portal. If you are an existing patient, you do not need to re-register to access the portal; this actually creates a duplicate account for you in our system.
 
Click her to go to Patient Portal Page
 
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